We would like to take this opportunity to answer some frequently asked home care questions. If you don’t see the answer you’re looking for here, please contact us and we will gladly answer any questions you may have about our elder care services.
- What does Aunt Ann’s Elder Home Care do to ensure I receive professional care in my home?
- What if I need to change my services? Or, what happens if my Home Care Aide is sick?
- Will Medicare pay for your services?
- What if the Home Health Agency is sending a nurse and I need more care at home?
- Is Aunt Ann’s Elder Home Care a licensed agency in California?
- Does the California Department of Health Services have a licensure mechanism for home care agencies that specialize in only staffing home care aides?
- What are the benefits of Aunt Ann’s Home Care compared with a domestic referral agency or a privately hired caregiver?
1. What does Aunt Ann’s Elder Home Care do to ensure I receive professional care in my home?
Aunt Ann’s Elder Home Care trained elder caregivers are carefully screened prior to placement in your home. All our trained elder caregivers have completed the following:
- a personal interview
- a written skills test
- verification of provided work references
- completion of Aunt Ann’s Elder Home Care safety and orientation training sessions
- passed a criminal background check executed by PFC Information Services
Additionally, Aunt Ann’s Elder Home Care performs the following:
- bonds each employee
- insures all employees with professional and general liability
- supervises and skill tests elder home care aides in your home on an ongoing basis
- offers all employees continuing education courses
2. What if I need to change my services? Or, what happens if my Home Care Aide is sick?
Aunt Ann’s Elder Home Care can be reached 7 days a week 24 hours a day. When your service begins, we will provide an on-call number for you to reach an evening and weekend staffing coordinator. If your aide is sick we will replace him/her with another trained elder care professional.
3. Will Medicare pay for your services?
No, Medicare does not cover homemaking, personal care, assistance with activities of daily living, or custodial care services.
4. What if the Home Health Agency is sending a nurse and I need more care at home?
Aunt Ann’s Elder Home Care provides service from 2 to 24 hours a day. We coordinate our personal care services with the Home Health Agency.
5. Is Aunt Ann’s Elder Home Care a licensed agency in California?
Yes, Aunt Ann’s Elder Home Care has a California State business license.
6. Does the California Department of Health Services have a licensure mechanism for home care agencies that specialize in only staffing home care aides?
No. Please contact us if you would like more information regarding licensure in California.
7. What are the benefits of Aunt Ann’s Home Care compared with a domestic referral agency or a privately hired caregiver?
As a full service agency, Aunt Ann’s is the employer and assumes responsibilities for screening, hiring, training, supervising, payroll and taxes, and all required insurance. A referral agency, on the other hand, is not the employer and generally does not assume employer responsibilities.
| Aunt Ann’s | Referral Agency | Private Hire | |
|---|---|---|---|
| Find the right caregiver | |||
| Locate, screen, interview, train | Yes | Variable | Responsibility of family |
| Check employee references | Yes | Variable | Responsibility of family |
| Verify USA work authorization | Yes | Variable | Responsibility of family |
| Withhold Payroll Taxes | Yes | Responsibility of family/caregiver | Responsibility of family/caregiver |
| Negotiate Salary/Benefits | Yes | Variable | Responsibility of family |
| Determine work schedule, cover days off and holidays | Yes | Responsibility of family | Responsibility of family |
| Supervision | |||
| Professional on-site supervision | Yes | Responsibility of family | Responsibility of family |
| Caregiver replacement, if necessary | Yes | Variable | Responsibility of family |
| Insurance | |||
| Workers Compensation Insurance | Yes | Responsibility of family | Responsibility of family |
| Payroll requirements (Social Security, Medicare, and other taxes) | Yes | Responsibility of family | Responsibility of family |
| Professional Liability insurance for caregiver | Yes | Variable | Responsibility of family |
If you have further questions, please contact Aunt Ann’s Home Care.
